Terms and Conditions

1. Who We Are

Medivo specializes in streamlining medical billing, compliance, and healthcare finance processes. We aim to reduce claim processing time and maximize efficiency for healthcare providers.

2. Your Responsibilities

• Use Medivo's services for lawful purposes related to medical billing and healthcare management.
• Ensure the information you provide is accurate, complete, and up-to-date.
• Respect the confidentiality of any data shared with Medivo, including Protected Health Information (PHI) as defined by HIPAA. You agree not to disclose PHI to unauthorized individuals or entities.
• Comply with all applicable laws and regulations related to healthcare and data privacy.

3. Our Responsibilities

• Provide accurate and timely healthcare financial services, encompassing medical billing, claims management, and other related services as described in your service agreement.
• Maintain the confidentiality and security of your data as outlined in our Privacy Policy.
• Support you in resolving claim processing issues within agreed timelines.
• Comply with all applicable laws and regulations related to healthcare and data privacy, including HIPAA and the HITECH Act.

4. Payment and Billing

• Fees for our services will be outlined in the contract or agreement.
• Payments must be made as per the agreed schedule.
• Refunds (if applicable) will be processed according to the terms of your contract.

5. Privacy and Data Security

At Medivo, we prioritize the protection of sensitive medical and financial information. Please review our Privacy Policy for details on how we handle and protect your data.

6. Limitations of Liability

Medivo strives to provide the highest quality services. However, Medivo is not liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of our services, even if Medivo has been advised of the possibility of such damages. Medivo is also not responsible for delays or issues caused by external factors, such as inaccurate data provided by you, third-party systems outside our control, or force majeure events (including but not limited to acts of God, natural disasters, acts of government, and war).

7. Changes to Terms

Medivo reserves the right to update these Terms and Conditions at any time. Updates will be posted on our website, so please check this page regularly.

8. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware.

9. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Medivo regarding the use of our services and supersede all prior communications and agreements, whether written or oral.

10. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Dispute Resolution

Any disputes arising out of or relating to these Terms and Conditions shall be resolved through Mediation/Arbitration in Delaware.

12. Contact Us

If you have any questions about our Terms and Conditions, please contact us at:

• Email: support@medivo.health
• Phone: +1 (302) 570-4020
• Address: 300 Delaware Ave, Wilmington, DE 19801, United States